Refund policy

1. Refund & Return Policy

At The Bani Co., we want you to love what you wear. If something isn't right, we're here to help.

Return window

You may request a return within 7 days of delivery, provided the item meets the conditions below.

Conditions for return

To be eligible for a return, the item must be:

Unused, unworn, and unwashed
In its original condition with all tags, labels, and packaging intact
Free from stains, odours (including perfume), or any signs of wear

Non-returnable items

The following cannot be returned or exchanged:

Dress material / unstitched fabric once the packaging has been opened or the fabric has been cut, altered, or washed
Items marked as Sale, Clearance, or Final Sale
Items damaged due to customer misuse or improper care
Any product not in its original, sellable condition

How to request a return

Email us at thebanico@gmail.com with your order number and reason for return within 7 days of delivery.
Our team will review your request and share return instructions.
Once we receive and inspect the item, we'll notify you of approval or rejection.

Refunds

Approved refunds are processed to your original payment method within [7–10] business days of us receiving and inspecting the returned item.
Original shipping charges are non-refundable.
Return shipping costs are borne by the customer unless the item was received damaged, defective, or incorrect.

Damaged, defective, or wrong items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at [support email] with photos. We will arrange a replacement or full refund at no cost to you.